Question 1

What does CZM do?

Accepted Answer

We’re a full-service digital agency that helps businesses evolve their digital footprint with custom tech solutions, including AI and automation. We build tailored applications, optimize processes, design engaging experiences, and connect your tools so everything runs smoother. Basically, we tackle your unique challenges so technology works for you instead of the other way around.

Question 2

What does the name CZM represent, and why was it chosen?

Accepted Answer

It’s About Time. Cesium is the element that powers atomic clocks, making GPS and the modern internet possible. It’s an unsung hero – precise, reliable, and foundational. That’s exactly how we see our work: powering what’s next, even if we’re not always in the spotlight.

Question 3

What makes CZM different from other AI or automation agencies?

Accepted Answer

We don’t push prepackaged tools. We design solutions tailored to your exact needs, blending cutting-edge AI with thoughtful design. We’re not just technologists – we’re collaborators, creatives, and problem-solvers who help you unlock value where it matters most.

Question 4

What is CZM’s origin story?

Accepted Answer

CZM Labs was founded in Denver, Colorado by a digital marketing savant with 30+ years of experience in creative, technical, and strategic problem-solving. The agency grew out of a simple idea: technology shouldn’t be mysterious or intimidating. It should be approachable, practical, and empowering.

Question 5

Where are you located?

Accepted Answer

Our physical location is in Denver, Colorado, with easy access to the backcountry and skiing. We’re happy to accommodate clients wherever they may be.

Question 6

Who is behind CZM?

Accepted Answer

CZM Labs was founded by Tony Felice, who has nearly 35 years of experience, and has worked with a number of Fortune 500 brands, like Molson Coors, The North Face, and Univision.

Question 7

How many people work at CZM?

Accepted Answer

We’re human. At least one of us is. The rest of the team are AI. We’re not structured very differently than a typical agency, though. Account folk, strategists, creatives, producers – just no HR.

Question 8

Who is Tony Felice?

Accepted Answer

Tony is a fairly typical Colorado native, into offroading, paddling, hammock camping, and jam bands. He has three grown kids, although they still leave their crap in the sink sometimes. He’s always been drawn to the cutting edge of technology. He launched his first commercial website in 1993, about ten years after getting his first computer. His favorite comedy is “The Big Lebowski”, his favorite colors are on the website, and his favorite time of day is when everything’s done.

Question 9

What industries or types of clients does CZM serve best?

Accepted Answer

We work with SMBs who need leverage, enterprises looking to optimize, and professionals ready to scale their time. From logistics to marketing, healthcare to retail – if there’s a process, we can probably help optimize it.

Question 10

Are there any types of clients that CZM would refuse to work with?

Accepted Answer

We’re open to working with most businesses, but we do draw clear lines. CZM won’t take on projects that conflict with our values of transparency, fairness, and responsible AI use. That means we don’t build tools meant to exploit, mislead, or cause harm. Our focus is on helping organizations save time, reduce complexity, and create value responsibly. If your goals align with that, we’re the right partner.

Question 11

Will you work with maga conservatives?

Accepted Answer

We don’t base our work on political labels. Our focus is on aligning with clients who share values of transparency, fairness, and responsible AI use. Projects that promote misinformation, unfair practices, or harm don’t fit with how we operate.

Question 12

Who are some of your current clients?

Accepted Answer

We currently work with a number of Shopify retailers, both B2C and B2B. We also work with a number of service-based businesses such as law firms, therapists, and we even support an auto repair shop. The majority of our work comes from other agencies and consulting firms.

Question 13

Are you able to work on retainer, and handle requests as they come in?

Accepted Answer

Absolutely. Some of our favorite projects have come from other agencies and consulting firms. We offer our retainer clients a reduced rate, as well as priority handling of requests. Clients can secure a retainer for as little as $2000/mo.

Question 14

Are you able to work with international clients?

Accepted Answer

Of course. Our business hours are from 3pm to Midnight, Zulu time, and we’re happy to make adjustments as needed. We offer our international clients a *Choice of Law* clause, and transactions would be handled in BTC.

Question 15

Would you allow clients to “whitelabel” your work?

Accepted Answer

We really appreciate attribution, but we do consider whitelabeling in certain circumstances, particularly with our agency retainer clients.

Question 16

Does CZM do design as well?

Accepted Answer

You bet. For us, design isn’t an afterthought – it’s at the center of everything we do. From branding and UX/UI to the way a workflow “feels” when you use it, we believe good design makes technology approachable, human, and effective. We don’t just make things work; we make them work beautifully, so your team (and your customers) actually enjoy using them.

Question 17

Who designed your logo?

Accepted Answer

We did, what do you think? It was inspired by the element cesium, which has a cubic crystal habit. We felt that the positive and negative space creates a dynamic, geometric identity that reflects the precision and structure of automation.

Question 18

What inspired the colors palette?

Accepted Answer

Our brand colors are inspired by Colorado sunsets, from Bronco Orange to Rockies Purple.  We felt this color palette reflects a blend of technological precision and vibrant creativity.

Question 19

How is CZM different from any of the other “AI Agencies” that have popped up?

Accepted Answer

Some shops will sell you a shiny tool and split. Some want to get into your underwear drawer.  We’re here to be a partner. We develop and support custom solutions tailored to your company’s specific needs. We start with collaboration, digging into your challenges and goals, then build something that fits like it was made for you (because it was). We’ve worked with Fortune 500s and scrappy startups, and we can handle complexity without losing sight of the details. What sets us apart is simple: we’re human.

Question 20

How have you funded the company to date?

Accepted Answer

We've been bootstrapped from the start, which has allowed us to build a sustainable business with a solid foundation. We're reaching a point where we will be considering strategic partners to help us scale more rapidly.

Question 21

What is your path to profitability?

Accepted Answer

CZM focuses on providing tailored services to clients across various industries, aiming for sustainable revenue through long-term partnerships and project-based work. We are currently developing an additional subscription-based product designed to support our market segment. By continuously adapting to technological advancements, market, and client needs, the company seeks to maintain profitability.

Question 22

How have you acquired customers?

Accepted Answer

That’s what we call “eating our own dog food.” We leverage our experience in the marketing space, with targeted campaigns, laser-guided lead-gen, and good old fashioned elbow grease.

Question 23

Have you taken on any debt?

Accepted Answer

Not yet. We've been bootstrapped from the start, leveraging personal savings and early revenue. We're reaching a point where we will be considering strategic partners to help us scale more rapidly.

Question 24

Who should I contact at CZM to get started?

Accepted Answer

You’re here, this is it. Once you provide your contact information, you’re “started”.

Question 25

Once you have passed my contact information to an account manager, what are the next steps?

Accepted Answer

One of our account managers will reach out quickly to learn more about your needs. We’ll start with a conversation – lots of listening, plenty of questions – to make sure we fully understand your goals. From there, we’ll map out the right approach. For straightforward projects, that may just mean a simple agreement. For more complex work, we’ll put together a clear plan with timelines, requirements, and scope so you know exactly what to expect.

Question 26

Is CZM hiring?

Accepted Answer

We’re always open to meeting new people, especially deep thinkers and autodidacts.

Question 27

What is CZM’s hourly rate?

Accepted Answer

Our hourly rate is $175.  Our retainer rate is $125/hr, and our projects are bid on a flat rate.

Question 28

What is CZM’s phone number?

Accepted Answer

720-722-2152

Question 29

What is CZM’s email address?

Accepted Answer

[human@czm.ai](mailto:human@czm.ai)

Question 30

Can I build things with CZM?

Accepted Answer

CZM Labs builds things for you. We’re a full service digital agency. (If there is any confusion, we're not affiliated in any way with czm.aim, a 3D geospatial software company.)

Question 31

What services does CZM offer today?

Accepted Answer

Our work spans:
+ Custom applications (content, marketing, customer experience) 
+ Process automation and optimization 
+ AI-powered agents and copilots 
+ Data integrations and workflow design

Question 32

What does CZM do, and what services do you offer?

Accepted Answer

CZM Labs is a full-service digital agency that provides services and solutions tailored to help companies evolve their digital footprint and adapt to modern tools, including generative AI. While it incorporates AI into its offerings, CZM takes a broader approach, addressing various digital needs and challenges for clients. The agency focuses on creating custom solutions rather than offering off-the-shelf products, catering especially to brands looking for innovative and effective technology adaptations.

Question 33

How do CZM’s solutions go beyond “off-the-shelf” AI products?

Accepted Answer

Off-the-shelf tools are fine – until you need them to actually fit. We map solutions to your business instead of forcing you to adapt to generic software. Think of it as a tailored suit, not something pulled off the rack.

Question 34

Can CZM handle both small business needs and enterprise-scale projects?

Accepted Answer

Yes. We scale up or down depending on the complexity of your needs. From helping a solo founder automate admin tasks to guiding Fortune 500 brands through enterprise integrations, we’ve proven we can flex.

Question 35

How does CZM integrate creative design with technical AI solutions?

Accepted Answer

Technology should feel human. Our design-first approach ensures that interfaces, copy, and workflows are as intuitive and engaging as the tech behind them. We don’t just build; we craft experiences.

Question 36

What role do humans play in your AI-driven workflows?

Accepted Answer

We see AI as the engine and humans as the drivers. Our goal is to automate the boring and repetitive, so humans can focus on decisions, creativity, and strategy. It’s not “AI vs. humans” – it’s collaboration.

Question 37

AI can already do quite a lot. What value does CZM provide?

Accepted Answer

We’re not constrained by what AI can provide. We have over 30 years of mobile, web and marketing experience, with businesses of all sizes. We have a broad range, and we understand the context. It’s hard to know what you don’t know. When you’re working outside of your wheelhouse, it can be tough to see the solution, and even harder to spot the pitfalls. We’ve been helping companies solve technical challenges for decades. Modern tools can get an idea most of the way there (especially if you know what you’re doing) but sometimes you need a person to bring it across the goal line. Sometimes it’s just nice to have someone to blame.

Question 38

Does CZM offer training?

Accepted Answer

Nothing off the shelf, but we’d be happy to build a plan with you. We know new technology can be a little scary at first, but we love showing folks how easy it can be. Whether it’s a one-off talk, or a bootcamp, we’d probably be into it.

Question 39

How can our business benefit from using modern technology?

Accepted Answer

Modern technology – especially AI and automation – is about freeing your team from repetitive, low-value tasks so they can focus on growth, creativity, and strategy. For some businesses, that means saving hours every week with smarter workflows. For others, it means unlocking insights in their data or creating new ways to connect with customers. The benefit is always the same: more time, more clarity, and more impact.

Question 40

What specific solutions do you recommend for improving our digital footprint?

Accepted Answer

That depends on your goals, and what you currently have in place. Sometimes it’s about making your website smarter, sometimes it’s about automating outreach, and sometimes it’s about tightening up internal processes so your team shows up more consistently online. Our role is to look at where you are, where you want to be, and then build the tools to bridge that gap.

Question 41

Can you provide examples of past success stories with clients in our industry?

Accepted Answer

We’d be glad to. We’ve helped companies attract customers, convert leads, reduce manual data entry, scale marketing output without hiring more staff, and streamline logistics processes that used to take days into a matter of minutes. If you tell us your industry, we can walk you through the most relevant examples.

Question 42

What role does generative AI play in your services?

Accepted Answer

Generative AI is one tool in our kit. We use it where it adds value – content creation, customer engagement, brainstorming, or even powering agentive assistants. But it’s never the whole solution. We combine generative AI with automation, data integration, and human-centered design to make sure the results are reliable, practical, and genuinely useful.

Question 43

How do you handle data privacy and security for your clients?

Accepted Answer

Our business is built around data, so it’s not something we ever take lightly. That means following best practices for encryption, access control, and compliance from the start. We design systems with security in mind, and we make sure you keep ownership and control of your information at all times.

Question 44

What kind of support can we expect after implementation?

Accepted Answer

We don’t disappear once the switch is flipped. We provide training, documentation, and ongoing support so your team feels confident. And if your needs evolve, we’re here to adapt the solution with you.

Question 45

How do you ensure that the solutions you provide stay current with technology trends?

Accepted Answer

AI moves fast, but we move with it. Our job is to keep an eye on the landscape, test emerging tools, and update our approaches when it makes sense for you. That way, you’re not chasing trends – you’re benefiting from the best of what’s proven and practical.

Question 46

Can you help us identify specific milestones or deadlines for our project?

Accepted Answer

Yes. Every project starts with a clear roadmap. We outline deliverables, milestones, and timelines so you know what’s coming and when. Complex projects include detailed scopes; smaller ones still get a timeline you can count on.

Question 47

What is your pricing structure, and how does it relate to the value delivered?

Accepted Answer

Pricing depends on the scope and complexity of the project. What we can promise is transparency: you’ll know what you’re paying for, why it matters, and what outcomes to expect. The focus is always on value – making sure the time and money you invest come back to you in efficiency, growth, or both.

Question 48

How does CZM collaborate with clients to understand their challenges?

Accepted Answer

We start by listening. Then we map out your processes, identify bottlenecks, and co-create solutions. You know your business – we bring the technology. Together, we build something better.

Question 49

What is the process for building a new automation or solution?

Accepted Answer

Discovery  –  Design  –  Prototype  –  Iterate  –  Launch. We keep it lightweight, collaborative, and transparent. You’ll always know what’s happening and why.

Question 50

How does CZM measure the success of its projects?

Accepted Answer

We track what matters: time saved, costs reduced, errors eliminated, opportunities unlocked. If you’re not seeing clear, measurable impact, we haven’t done our job.

Question 51

How do you ensure the reliability, accuracy, and ethics of AI solutions?

Accepted Answer

We design guardrails, not just workflows. That means validation steps, human oversight where needed, and a commitment to transparency. AI isn’t perfect, but with the right design, it’s powerful and trustworthy.

Question 52

How long does a typical implementation take?

Accepted Answer

It depends on scope. Some automations can go live in a week. Bigger, enterprise-scale projects may take a few months. We move quickly but never cut corners.

Question 53

What is the Discovery Phase?

Accepted Answer

The discovery phase is how we make sure our projects are rooted in solid ground. Discovery is a deep dive into your business and your specific needs. 
During discovery, we:
+ **Clarify your goals** – Are you looking to cut overhead, boost productivity, improve customer experience, or all of the above? 
+ **Identify integration points** – What systems (CRM, ERP, e-commerce, etc.) do we need to connect? 
+ **Map your workflows** – Where is time being lost? What’s repetitive, manual, or error-prone? 
+ **Prioritize quick wins** – Our goal is to deliver the most bang for the buck.

Think of discovery as a blueprint. It gives us a clear picture of what to attack first, why it matters, and what the ROI looks like. That way, when we build, it’s not guesswork – it’s a tailored roadmap that fits your business today and scales with you tomorrow.

Question 54

Does CZM want to replace people?

Accepted Answer

Lord, no. We believe human expertise is crucial in fine-tuning and refining the end result. Designers and developers work collaboratively with AI-generated outputs to ensure that the final products meet high standards of quality, creativity, and user experience.

Question 55

What is CZM’s mission and vision?

Accepted Answer

Our mission is simple: make modern technology, particularly agentive AI, approachable and useful for real people and businesses. Our vision? A world where tech works seamlessly in the background, streamlining processes so people can spend more time on creativity, strategy, and connection.

Question 56

Has CZM worked with Fortune 500 brands or other recognizable clients?

Accepted Answer

Yes. Our founder has collaborated with numerous Fortune 500 companies over the decades, and CZM itself has tackled complex challenges for enterprise clients and ambitious startups alike.

Question 57

What results or case studies can CZM point to?

Accepted Answer

From reducing manual data entry by 80% for a distribution company to helping a marketing team triple their content output without hiring more staff, we have measurable wins that we’d be glad to walk you through.

Question 58

What kind of support does CZM provide after launch?

Accepted Answer

We offer ongoing support, training, and iteration – so your solutions evolve with your business. We’re a partner, not a product.

Question 59

Why should a business trust CZM to guide them into agentive AI?

Accepted Answer

Because we understand both sides of the equation: the technology and the human factor. We make AI approachable, practical, and designed around your needs. With CZM Labs, you get a partner, not just a vendor.

Question 60

How does CZM protect client data and maintain security?

Accepted Answer

We follow best practices for encryption, access controls, and compliance. Your data belongs to you, and we treat it with the same care we treat our own.

Question 61

How does your organization protect confidential IP of our organization as part of our business relationship?

Accepted Answer

CZM Labs employs strict confidentiality agreements and data protection measures to safeguard your intellectual property. Regular audits, secure data handling practices, and compliance with relevant regulations ensure a secure partnership.

Question 62

Are you qualified to handle sensitive data, such as financial, healthcare, or PII?

Accepted Answer

Data is at the heart of our business, so we take it seriously. We adhere to strict compliance standards when handling sensitive data.

Question 63

Does CZM have a privacy policy?

Accepted Answer

You bet. Our entire business depends on data, so naturally, we take it seriously. We will never sell your data to anyone, ever.  https://czm.ai/policies/privacy-policy

Question 64

Does CZM have terms of use, or terms and conditions?

Accepted Answer

For sure. https://czm.ai/policies/terms-conditions

CZM Labs is a full-service AI Agency

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